Shipping policy

  • Orders are shipped from our warehouse in the Netherlands via DPD Parcel/UPS Express.
  • Most internet orders placed before 1pm Monday to Friday will be processed and confirmed the same day.
  • Please note, orders placed after 1pm Monday to Friday, may not be processed and confirmed until the following business day. Orders placed after 1pm Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.
  • Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday). 
  • Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
  • Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
  • Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
  • We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

Are you a corporate buyer? Please contact our customer service before ordering.

Expected delivery dates

  • All shipments are estimated to take 5-7 business days. Certain accessories, like our antennas and remote controls, are shipped by regular mail. Expected delivery dates for these products may vary from our normal shipping policy.
  • Delivery dates do not have guaranteed delivery times.
  • Signatures may be required upon delivery.
  • In some cases, the driver may not leave the parcel without signature, in these cases you will have to arrange for someone to receive the parcel and sign for it.